|License Options:||Single Seat (90 days access)
Multi-seat (1 year access)
If you are in the unfortunate position of being involved in a robbery, you need to be aware of your body's physical and mental reactions. This awareness, in combination with safety procedures and techniques, will allow you to safely communicate with the robber and to handle the highly stressful situation.
This course provides managers, supervisors and workers with the CORE mental and practical skills to successfully deal with a robbery incident. Identify different types of robberies, understand the psychological aspects involved, and discover advice and techniques that can be used to defuse both soft and hard robberies. Participants will also learn about post-robbery procedures, from the practical aspects to the emotional aftermath.
This course includes a number of video clips to illustrate key concepts. Quizzes throughout the course help to measure and encourage learning.
Note that the course builds on the customer communication skills developed in the Dealing with Difficult or Hostile Customers e-course.
- Typical psychological and physiological reactions to robbery
- Communication skills during a robbery
- Recognizing and understanding different types of robberies
- Post-robbery procedures, including robbery box, reporting and recording, and emotional and mental well-being
Upon completion of the course you will be able to:
- Recognize different types of robbery and your stress reaction in the event of a robbery
- Know the application of CORE skills for a robbery (Cope; Observe and listen; Respond appropriately; End the incident successfully)
- Understand your role during and following a robbery
- Control your psychological and physical reactions to a robbery
Average time to complete this course is approximately 1.5 hours.
This course is recommended for managers, supervisors and workers who are at risk of a robbery or similar violent confrontation.
This course is delivered as an on-line e-learning course. All you need is a computer, access to the Internet - and you are ready to go! This e-learning course is designed to help you learn at your own pace and in your own environment at your own convenience.
Registration for this course is provided online, or by contacting Client Services or calling 1-800-668-4284.
CCOHS courses are unique in that they are developed by subject specialists in the field, and reviewed by representatives from labour, employers and government to ensure the content and approach are unbiased and credible.
iHR Solutions Partnership
CCOHS and iHR Solutions, a national leader in helping companies manage Human Risk, have partnered to create and develop online e-courses to help companies and people deal with the difficulties and issues when human interactions go wrong, including hostile and difficult customers, robbery, and hostage situations. For more information on iHR Solutions, visit http://humanrisksolutions.com/.
We partnered with Vubiz - an international leader in e-learning development - to help develop this e-course.
Vubiz offers other related e-learning courses that may also be of interest to you. Read about them in the Vubiz Catalogue of e-learning courses.
Want more information?
Dealing with Difficult or Hostile Customers
Dealing with a Hostage Situation
Violence in the Workplace: Awareness
Violence in the Workplace: Establish a Prevention Program
Violence in the Workplace: Recognize the Risk and Take Action