Occupational health and safety information development, delivery services and tripartite collaboration.
The goal of this public service program is to provide free information on occupational health and safety to support Canadians in their efforts to work safely and create healthy and safe workplaces. Citizens are provided information through a free and impartial personalized service via telephone, e-mail, person-to-person, fax or mail. Alternatively, they can independently access a broad range of electronic and print resources developed to support safety and health information needs of Canadians. This may include cost recovery products and services and is supported financially by contributions from various stakeholders.
Through health and safety information development, CCOHS collects, processes, evaluates, creates and publishes authoritative information resources on occupational health and safety for the benefit of all working Canadians. This information is used for education and training, research, development of policy and best practices, improvement of health and safety programs, achieving compliance, and for personal use. When the product or service provided by CCOHS is offered to identifiable external recipients with benefits beyond those enjoyed by the general public, the product or service becomes part of the cost-recovery program and a fee is charged.
CCOHS promotes and facilitates consultation and cooperation among federal, provincial and territorial jurisdictions and participation by labour, management and other stakeholders in the establishment and maintenance of high standards and occupational health and safety initiatives for the Canadian context. The sharing of resources results in the coordinated and mutually beneficial development of unique programs, products and services. Collaborative projects are usually supported with a combination of financial and non-financial contributions to the programs by partners and stakeholders and result in advancement of the health and safety initiatives.
OSH Answers: This collection of free online fact sheets (includes mobile app) is a cornerstone of the program, created to provide workers in Canada with easy, instant access to reliable and relevant health and safety information. It is also a source for many of the informational assets (such as publications, posters and articles) produced by CCOHS and is widely repurposed by media and organizations. In order to stay relevant and current, the collection must be continuously reviewed, improved and expanded to include emerging health and safety issues. A renewed focus on the collection will help:
- Increase the size of the collection of relevant topics from 570 topics to 600
- Increase usage of the collection; minimum of 13.5 million page views
Conference program: Participating in conferences across the country as exhibitors and presenters is an important way in which CCOHS creates awareness about current health and safety issues and the work they do, while establishing credibility with new and existing clientele. Regional and professional reach is extended by presenting and/or exhibiting in each region across the country, at approximately 42 events, focusing on high risk sectors such as mining, construction, transportation, healthcare, and Indigenous populations. This will result in increased impact to Canadians and improved national profile.
Social Marketing campaigns: Connecting with Canadians through social media is one of the many ways CCOHS promotes a comprehensive approach to workplace health and safety. Through targeted paid and organic social media campaigns, from Government of Canada partnership and others, CCOHS can address current issues (such as mental health) and actively engage clients easily, across many channels, keeping CCOHS top of mind as the go to resource for tools, information, and advice on creating healthy workplaces. CCOHS’ campaigns will result in a raised national profile and an increased number of new users, reach and impact.
Mental health: Depression, stress and other mental health issues are important workplace issues in Canada. CCOHS will continue to provide leadership on the issue of workplace mental health by providing reliable and credible mental health information and resources to workers and employers in Canada. The increased usage of resources from portals, workshops, and presentations will provide practical guidance for workplaces to affect positive change as well as extend reach and impact to Canadians by cultivating partnerships.
Youth initiative: Young workers are new to the working world and can be unaware of the dangers, or their rights, in their workplace. CCOHS will develop a free immersive educational experience to prepare young people for the world of safe work, and that qualifies their knowledge. Over the next two years this initiative will increase the number of users of CCOHS material and raise the profile of the Centre through collaborations and partnerships with jurisdictions and other health and safety organizations.
|Easy access to CCOHS’ occupational health and safety information and services.
||Satisfaction with and ease of access and retrieval of occupational health and safety information from the Inquiries Service, web access and other CCOHS resources (such as our website, web portals, and presentations).
||Overall 80% or higher on client satisfaction survey, web statistics and evaluation data.
||March 31, 2018
|| 82% satisfaction rate for Inquiries service.
23% increase in website usage.
99.7% overall satisfaction rate amongst CCOHS' Health and Safety Report newsletter readers.
93% overall satisfaction rate amongst CCOHS' Liaison newsletter readers.
|89% satisfaction rate for Inquiries service.
13% increase in website usage.
99.5% overall satisfaction rate amongst CCOHS’ Health and Safety Report newsletter readers.
87% overall satisfaction rate amongst CCOHS’ Liaison newsletter readers.
|87% satisfaction rate for Inquiries service.
31% increase in web page views
99.4% overall satisfaction rate amongst CCOHS’ Health and Safety Report newsletter readers.
90% overall satisfaction rate amongst CCOHS’ Liaison newsletter readers.
42% increase in Canadian web sessions.
|Application of occupational health and safety information to improve workplace practices.
||Information is being applied in the workplace by employees, government and employers.
||Target of 72% using CCOHS information to make changes in the workplace.
||March 31, 2018
||71.8% of Health and Safety Report readers use the information in the Report to make current or planned changes in their workplace that might improve occupational health and safety.
74% of Liaison readers use information from the newsletter to affect change in their workplace.
59% of users of CCOHS' free Inquiries service indicated their use of information will lead to current or future changes to the workplace.
|67.9% of Health and Safety Report readers use the information in the Report to make current or planned changes in their workplace that might improve occupational health and safety.
70% of Liaison readers use information from the newsletterto affect change in their workplace.
59% of users of CCOHS’ free Inquiries service indicated their use of information will lead to current or future changes to the workplace.
|70.7% of Health and Safety Report readers use the information in the Report to make current or planned changes in their workplace that might improve occupational health and safety.
72% of Liaison readers use information from the newsletter to affect change in their workplace.
|Increased awareness and understanding of health and safety issues in the workplace.
||Increase distribution of OHS information to employees and employers to improve their understanding of OHS.
||Increase distributions and usage of awareness information by 10%.
||March 31, 2018
||34.5% increase in poster downloads.
18% increase in reach of CCOHS' Health and Safety Report newsletter.
Over 1.7 million Canadians served with CCOHS' OSH Answers fact sheets (a free service) which represents a 21.4% increase.
|69% increase in poster downloads.
5% increase in reach of CCOHS’ Health and Safety Report newsletter.
|21% increase in poster and infographic downloads
12.5% increase in repurposed content.
Budgetary financial resources (dollars)
Human resources (full-time equivalents)