Be Proactive with your Program

Review your workplace violence prevention measures

Violence in the workplace: not always the easiest topic to address, but you did it. You are a human resources manager who is also responsible for the health and safety at an office that deals with the public and handles cash. You have a created a good policy that is supported by both employees and management. You have taken steps to improve the worksite itself by adding security cameras, mirrors, and lighting. You have a buddy system for anyone leaving the building after 9:00 pm. Staff are interested, and make comments or suggestions on a regular basis. But is your job finished? Not yet.

So, what's next? It's time for your annual review of the violence prevention program. All health and safety programs are made better through regular review and continual improvement. A key step during a program review consists of looking at your data.

In your review, you learn that there have been incidents where your employees have been shouted at or have had threats made against them and the organization. While this behaviour is often brushed off as "part of the day", you wonder if something can be done to help prevent or reduce these incidents.

Here's where CCOHS can help. Our new e-course on Dealing with Difficult and Hostile Customers provides training on how to handle those customers who become argumentive or when these hostile situations escalate. Packed with videos, this course literally shows you that it's not just what you say, but how you say it that can stop a bad situation from getting worse. The course covers how to recognize difficult situations, how to use rapport building techniques, and the role of positive communication.

This e-course complements the Violence in the Workplace Prevention Guide, which provides ideas for further developing your prevention program, and covers topics such as warning signs, personal safety, workplace design, and travel.

Regularly reviewing every prevention program is necessary to ensure they reflect and respond to the current status of your workplace. Continue to be proactive with your program.

See more resources on workplace violence from CCOHS

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Get the Real Deal on Mould, Spores and More

Watch the recorded webinar and earn points

Mould is everywhere, including the workplace, and for some people the inhalation of mould or spores can lead to health problems or make certain health conditions worse. In addition, many of these moulds make by-products that can be toxic to humans. These toxins can slowly wear down the immune system and can lead to allergic or respiratory problems.

Learn to manage and avoid mould issues in the workplace by watching the latest recorded webinar from CCOHS, Mould, Spores and More: The Real Deal.

In this 90-minute session, Chris Liddy, Occupational Health and Safety Specialist at CCOHS, presents an understanding of the basic issues surrounding mould in the workplace and includes an overview of the general principles and approaches used to manage the issue effectively. Discussion on how to ensure effective communication between stakeholders is included.

This webinar also includes real world examples so that workplaces without experience in this issue can interact successfully with professionals and address a mould problem when it arises in the workplace.

The $69 registration fee includes access to view the webinar anytime, a copy of the presentation slides, as well as qualification for certification maintenance points from ABIH, CRBOH and OKA.

 

Learn more and register for the webinar

See all webinars from CCOHS

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When Human Interactions Go Wrong

Handle the hostility in new e-courses from CCOHS

CCOHS and iHR Solutions have partnered to create and develop a new set of e-courses to help companies and workers handle the difficulties and issues that arise when human interactions go wrong.

Dealing with Difficult or Hostile Customers

Dealing with the general public on a daily basis normally involves minimum stress. However, there may be times when customer or client concerns escalate into a stressful or potentially explosive situation, for both the staff and the customer. Gain an understanding of the stresses and pressures that exist when dealing with customers who are volatile or hostile in this hour-long e-course.

You will develop a broad skill set to cope with these potential interactions. In addition, you'll learn practical communication and coping techniques to handle the situation and enhance your personal performance.

Dealing with Robbery

This course provides managers, supervisors and workers with the mental and practical skills to successfully deal with a robbery incident. Identify different types of robberies, understand the psychological aspects involved, and discover advice and techniques that can be used to defuse both soft and hard robberies. You'll also learn about post-robbery procedures, from the practical aspects to the emotional aftermath.

Dealing with a Hostage Situation

Although a hostage situation is unlikely, the possibility cannot be discounted and the impact to the individual and company can be high. This course provides management at any facility, store or branch, with the knowledge and practical skills to deal with a short-term hostage event. The course will look at the possible background to such an event, the psychological pressures on all concerned, the key requirement and skills of rapport building, and the resolution of such an incident.

Learn more about these e-courses and register online

 

 

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Take a Spring Savings Break

Save on a selection of CCOHS e-courses

Learn about your rights and responsibilities regarding occupational health and safety, at your own pace and in the comfort of your own environment. CCOHS' online courses cover a wide range of workplace health and safety topics, and are available in both English and French.

And now for a limited time, you can save 10% off these popular e-course titles:

Simply enter Promo Code FY1011 during the online checkout process. This offer expires on March 31, 2011.

"Really enjoyed the e-course - not only was the information communicated in a straight forward manner, the learning activities and quizzes made it fun and ensures that everyone taking this course will come away with a good understanding of their rights and responsibilities."

- Vera Pasic
Manager Corporate OHS, Canadian Food Inspection Agency
Government of Canada
Ottawa, ON

See all e-courses from CCOHS

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Stay in the Legislative Loop

Three ways to track legislation changes

Need to stay on top of legislative changes? CCOHS offers three handy services to make sure you don't miss out on amendments to Canadian workplace health and safety acts and regulations.

Legislation Monthly Report

Sent to all Canadian enviroOSH Legislation Service subscribers, this e-mail contains a link to a monthly report that tracks the status of upcoming legislation and legislative changes to legislation in the Canadian enviroOSH collection. From within the report, web subscribers can link directly to the full document on the CCOHS website. To assist you in tracking changes to this report from the previous month, the new or amended text will appear in purple. Archive reports are also available.

Legislation Notification Service

Available exclusively for Web subscribers of the Canadian enviroOSH Legislation Service, this online tool allows you to track changes to specific documents (Acts, Regulations, Codes, Guides, and Standards) found in the Service. Receive an automatic e-mail when a change occurs to documents that you have marked for tracking. To set up your account and begin using this feature, simply click on the LOGIN Notification Service button found in the tool bar while viewing a document in your subscription.

Legislative Updates by RSS

RSS stands for Really Simple Syndication and it's an easy and timely way for you to get new website content delivered automatically to you. With CCOHS, you can stay on top of legislation changes through a special RSS feed that lets you know when new content has been added or when it has been amended.

Simply subscribe to the Canadian enviroOSH Legislation RSS feed, and new updates are automatically fed to your favorite RSS reader or Web browser. The RSS feed contains a headline, summary and a link back to the full document on the CCOHS website. And if you're a Canadian enviroOSH Legislation Web subscriber, you can access the full document on the CCOHS website. Again, any changes to the document are marked in purple text for your convenience.

For more information on any of these features, or to start a subscription to Canadian enviroOSH Legislation, please contact Laurie Tirone at laurie.tirone@ccohs.ca.

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