What does a server do?
The duties of servers, table wait staff, hostesses, bus-boys, and other food and hospitality personnel vary according to the workplace. The following is a general summary of duties these people have in common:
- Greet customers.
- Take orders and relay them to kitchen and bar staff.
- Pay attention to customers' special menu and dietary needs or restrictions, when applicable.
- Serve food or drinks to customers.
- Determine method of payment, and prepare bills.
- Clean up tables or kitchen.
What are some health and safety issues of servers?
Work environments such as restaurants, hotels and bars, where food and beverages are served, present a unique set of hazards.
The main health and safety issues for servers include:
What are some preventive measures for a server?
- Learn safe lifting techniques.
- Take breaks.
- Establish good hygiene practices.
- Wash your hands before eating, drinking or smoking, or after going to the toilet, and at the beginning and end of the day.
- Wear appropriate personal protective equipment and apparel for the task.
- Wear shoes with non-skid soles.
- Maintain good housekeeping practices.
- Learn how to deal with violent customers and other situations.
- Keep a first-aid kit/box within easy access.
What are some good general safe work practices?
- Practice safe lifting techniques.
- Follow company safety rules.
- Know how to report a hazard and near miss.
- Follow good housekeeping procedures.
- Work safely with chemicals according to recommended practices.
- Select the correct personal protective equipment. Use, maintain and store it according to manufacturer's recommendations.
- Keep a mobile phone or other alternative means to contact a designated person when working alone.
Where can I get more information?
General information is available in OSH Answers or through the CCOHS person-to-person Inquiries Service.
Document last updated on November 3, 2014
Copyright ©1997-2014 Canadian Centre for Occupational Health & Safety