Vice President Operations File Reference Number: CM-004

1. Guides and directs service unit managers in the development and preparation of short and long-term plans and budgets based on strategic goals and growth objectives congruent with the strategic plan. Ensures success of objectives through setting goals and providing direction and guidance to Service Unit Managers in undertaking their respective planning and plan implementation and overseeing the results.
   
   Oversees the work of service unit managers responsible for CCOHS’ products and services.
   
   Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality by ensuring all staff in assigned service units receive timely and appropriate training and development.
   
   Evaluates the results of overall operations and systematically reports these results to the PCEO and the Leadership Team.
   
   Provides technical and business guidance to assigned Service Units. (35%)


2. Leads all aspects of personnel management in the Operations department, including but not limited to hiring, coaching, mentoring, and developing staff, as well as performance management including setting goals and objectives, performance assessment, talent retention and if warranted, discipline and termination. (15%)


3. Implements and manages Operations budgets and forecasts in compliance with all financial process and contractual requirements. (15%)


4. Establishes and implements appropriate change management processes and procedures ensuring that CCOHS’ products and services are in sync with health and safety trends. (15%)


5. Represents CCOHS at the senior level stakeholder meetings to achieve results that are complementary to CCOHS’ standing and impact, and participates in the resulting projects and programs. (10%)


6. In collaboration with other Centre senior leaders, establishes partnerships and other contractual arrangements with key Canadian, international and foreign-country organizations for the purpose of enhancing CCOHS’ capabilities, information resources, and products and services. (5%)


7. Other related duties, as required. (5%)

The position reports to the President and Chief Executive Officer and is part of the Centre’s Leadership team and works closely with the PCEO and Leadership Team to set strategic organizational goals that align with CCOHS’ vision and mandate.

The Vice President Operations provides leadership and overall management to service unit managers to achieve excellence in the quality, integrity and viability of CCOHS’ products and services ensuring goals and objectives are accurately met.

This position is responsible for leading and supporting the operations function which includes forecast and budget process, setting standards for operations; developing, communicating and implementing business plans, goals, expectations and objectives for direct reports. The incumbent will oversee, direct and organize work through the managers of the service units assigned.

The position requires knowledge of current health and safety trends, operational methodology, developing and implementing standard operating procedures to build high quality products and services. The incumbent must know how to define, implement, and achieve KPIs related to productivity, quality and client satisfaction. The aptitude to hire, develop, and retain management level staff, provide mentoring and coaching including monitoring/reviewing annual performance reviews to build a high performing team is required. Knowledge and experience of translating contracts and scope of work into business activities is essential.

The Vice President Operations has occasional contact with senior officials from governments, institutions and private sector organizations. The Vice President Operations represents CCOHS at stakeholder meetings and conferences for the purpose of partnerships and cooperative arrangements, collaboration, and promotion and sales of products and services.

The incumbent must have strong people leadership skills, excellent verbal and written communications skills as well as the ability to effectively communicate both internal and external stakeholders. The ability to manage and build consensus across functional teams and Service Units in a government and unionized environment and to effectively manage change is also required.

This senior leadership position will monitor operations specific to the production and maintenance of CCOHS products and services by reviewing and analyzing operations reports, meeting with staff to identify and resolve problems and potential issues.

The incumbent is responsible for the overall performance of the assigned service units, ensuring that business plans for CCOHS products and services that align with the strategic plan are developed and implemented; ensuring revenue targets are met or exceeded, monitoring expenses and productivity; and following all required finance processes for purchasing facilities equipment and services.

The incumbent is responsible for ensuring that all staff in their assigned service units have development plans and performance objectives. The incumbent also works with human resources to recruit, interview and hire new talent, develop strategies and training programs to retain top talent. They also manage all aspects of performance.

This position and the assigned management team is responsible for the health, safety and well-being of their employees, ensuring they are properly trained and oriented, monitoring employee safety, ensuring that tools and equipment is properly maintained and that safety protocols, policies and procedures are followed.

Physical Effort: The employee works at a computer (keyboarding and mousing to read and reply to e-mail, prepare reports, review information, etc.) for the majority of the work day. The work is interspersed with non-computer based activity, such as reading, thinking, proof-reading, photocopying, filing. The employee has some control over the workload and has the opportunity to get up, stretch, and walk on a regular basis.

Physical Environment: The employee works at a desk and/or a computer workstation with a keyboard and a mouse for the majority of the work day. The workstation and desk are ergonomically set up, with a wrist rest, mouse rest, document holder, task lamp, as required. The lighting meets standards and there are adjustable blinds on the windows as required. The building environmental controls meet general office requirements. Risk and discomfort due to travel conditions.

Sensory Attention: The position requires concentration to compose, enter data, proof-read, quality assure, read routine information, communicate with others via e-mail, search for information and listen to others carefully.

Mental Stress: There are priorities and deadlines which need to be met on a regular basis. There are interruptions from colleagues, supervisor or telephone calls. The employee has some control over the pace of work. Work may be repetitious. Numerous shifting and competing priorities. Consequence of missed deadlines or errors. Providing advice where there is risk of public criticism.

• Degree in Occupational Health and Safety or a related field is required.
• Degree in Business Administration is desirable.
• Minimum 8-10 years’ experience as an innovative and creative leader engaging highly skilled professional staff in the occupational health and safety area.
• Experience in developing and implementing strategic plans.
• Experience in providing strategic advice and guidance on operational issues.
• Experience in consulting and negotiating with diverse stakeholders.
• Demonstrated ability to lead professional staff in a government and/or unionized environment.
• Excellent verbal, written and presentation skills.
• Excellent interpersonal and problems solving skills.
• Proven track record in initiating, establishing and implementing contracts/agreements into Operational activities.
• Communicating (verbal and written) with courtesy, tact and diplomacy are required for dealing with all levels of diverse organizations to inform as well as influence in decision making.
• Superior level of initiative and judgment in order to organize and prioritize tasks, workload and projects as well as make timely decisions in required.
• Able to work with diverse personalities and styles.
• The ability to communicate in both official languages is highly desirable.