Manager, Education Services

We Have a Big Name – and a Big Mission

We are the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS. We are a federal government agency that’s focused on a single mission: we believe everyone in Canada has the right to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

And that’s where you come in. We need your leadership skills and expertise to help get this important information into the hands of our key stakeholders. Our health and safety products and services are making a big impact across Canada. As the manager of our Education Services team, you’ll help us have an even greater one.

If you’re excited about helping to make a difference and being part of a culture that values innovation, professional growth, and your overall well-being, we definitely want you to read on.

About the Role

  • As the Manager, Education Services, you will lead the unit that builds our e-learning courses and will provide instructional design expertise to create a technical learning curriculum for CCOHS e-learning products.
  • Reporting to the Vice President, Operations, you’ll provide a high quality and dependable service that fulfills the health and safety related training and education needs of Canadian workplace participants. You will be responsible for achieving the performance goals and revenue targets assigned of the service unit on a fiscal year-over-year basis in full support of the CCOHS Strategic Plan.
  • You’ll ensure that the service unit work and plans are consistent with strategic plans and fulfilled according to the allocated resources and revenue targets, goals, key performance indicators and priorities, and will be responsible for the human resource management of staff in the service unit including hiring, performance management, training and development, health and safety, and employee relations.

What You Have

  • At least five (5) years of recent related experience in a senior level role overseeing learning and development and/or instructional design of technical content, inclusive of at least three (3) years of recent experience managing or supervising professional employees.
  • Expert knowledge in developing training and e-learning courses.
  • Demonstrated Instructional Design expertise.
  • Proficiency in learning management systems, Articulate software, and multi-media software.
  • Advanced knowledge of Canadian copyright legislation and issues and its application to e-learning.
  • Demonstrated capability to be proactive and predictive in changing demands and technologies while identifying and minimizing risk.
  • Strong financial and budgeting skills; ability to read and analyze profit and loss data; ability to forecast sales and develop actionable insights on future growth opportunities.
  • Strong leadership skills, including the ability to effectively coach, motivate and lead a team.
  • Excellent written and verbal articulation of complex concepts, facilitation, and communication skills.
  • Self-directed and self-motivated, demonstrating a high level of professionalism, ethics, and confidence.
  • Ability to earn the trust of others and develop positive working relationships across the organization.
  • Experience using technology to support various functions (database management, operating systems, search/retrieval software and Microsoft suite).
  • Expertise in understanding and developing business development solutions by analyzing facts and developing solutions.
  • Ability to prioritize competing demands that align with overarching departmental and organizational goals.
  • Ability to effectively influence stakeholders, solve problems and identify creative solutions.
  • Ability to deal with sensitive, personal, and confidential information with tact, sensitivity, and diplomacy while maintaining appropriate confidentiality.
  • Excellent project and time management skills
  • Knowledge of the health and safety field is an asset.
  • Ability to communicate in both official languages, or willingness to invest in becoming functionally bilingual is highly desirable.

Who You Are

  • An approachable leader who empowers teams and creates an environment where new ideas and collaboration are supported.
  • An inspirational communicator with the ability to earn the trust of others and develop positive working relationships across the organization.
  • A business professional with expert knowledge of e-learning, instructional design and course development.
  • A self-directed and self-motivated individual who demonstrates a high level of professionalism, ethics, and confidence.


Within the range of

$107,656 to $138,607 (CCOHS-13) per annum.

Full-time, permanent, excluded position

Application Deadline

Monday, February 19, 2024

Quote File Reference Number: CM_013

Vacancies: 1

To Apply

If you are excited by this opportunity, we want to hear from you. Send us your application in confidence by January 26, 2024, to ​, quoting File Reference Number CM_013.

Attach resume as an MS Word or PDF document.


We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact Human Resources at All information received in relation to accommodation will be kept confidential.

We thank all applicants for their interest, however only those selected for an interview will be contacted.