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The position reports to the Manager, Inquiries Services Unit. The incumbent is a member of the Inquiries Services Unit.
The incumbent has a broad knowledge of external information resources, health and safety and the mandate and role of CCOHS. Knowledge of the CCOHS mandate and role of CCOHS is important to ensure inquiry responses and content development is appropriate to the audience and in-line with the values and strategic vision of the Centre.
The position requires excellent searching skills, as well as the knowledge of and the ability to choose the best starting points for searches on external and internal databases and/or Internet sources, as appropriate. Time management and organizational skills are required to deal with the volume and variety of inquiries received.
This position requires good interviewing skills, both verbal and written, to work with other staff members and negotiate health and safety related questions from incoming calls and or email (where necessary). There is contact with colleagues to exchange information, resolve problems, and clarify issues and contact with members of the public when receiving and responding to inquiries.
The incumbent must use professional judgement, knowledge and experience when assessing clients’ information needs to fully understand the client’s request for information and scope of the question. The position requires a good awareness of services offered by other agencies in order to refer the client to the appropriate organization if necessary.
The incumbent is responsible for providing written responses to clients wherever possible, and referring to external agencies when appropriate. The incumbent is responsible for ensuring that the information received from clients is presented factually, confidentially and in an unbiased manner appropriate to a tripartite organization and at a level appropriate to the designated audience.
Physical Effort: The employee works at a computer (keyboarding and mousing to read and reply to e-mail, prepare reports, review information, etc.) for the majority of the workday. The work is interspersed with non-computer-based activity, such as reading, proof-reading, photocopying, filing. The employee has some control over the workload and has the opportunity to get up, stretch, and walk on a regular basis. Some stooping and lifting (or handling of light material) may be required.
Physical Environment: There are frequent body position changes while on the telephone – accessing the computer, and writing. The employee works at a desk and/or a computer workstation with a keyboard and a mouse for the majority of the workday. The workstation and desk are ergonomically set up, with a wrist rest, mouse rest, document holder, task lamp, as required. The lighting meets standards and there are adjustable blinds on the windows as required. The building environmental controls meet general office requirements. Some risk of RMI due to intensity and duration of work unless safe work procedures outlined in the prescribed ergonomic program are followed.
Sensory Attention: Listening to inquirers attentively, concentration when preparing responses to inquiries and performing searches. The position requires concentration to compose, enter data, proof-read, quality assure, read routine information, communicate with others via e-mail, search for information and listen to others carefully.
Mental Stress: There are potential interruptions from colleagues, supervisor and or telephone calls. The employee has some control over the pace of work, but no control over volume or frequency of incoming inquiries by email or phone. There are deadline pressures due to inquirers’ demands and prescribed service standards Must be “up” at all times when speaking with members of the public. Work may be repetitious.
Within the range of
$66,719 - $85,900 (CCOHS-08) per annum.
Permanent, full time
Sunday, May 31, 2020
Quote File Reference Number:
Please send cover letter and resume to firstname.lastname@example.org.
Attach resume as an MS Word or PDF document.
Note: All resumes are maintained confidential and are kept on file for a period of six months.
Attaining reliability security status is a condition of employment for all CCOHS positions.
We thank all candidates for their interest; however, only those under consideration will be contacted.