Service Desk Analyst

We Have a Big Name – and a Big Mission

We’re the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS.

We’re a federal government corporation that’s focused on a single mission: we believe everyone in Canada has the right to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

We need rock solid information technology infrastructure and platforms to get this important information into the hands of users. Without this in place, we wouldn’t be able to deliver the many courses, fact sheets, databases, podcasts, guides, and other tools that workplaces across Canada need.

And that’s where you come in. As a member of our IT Operations and Quality Assurance team, you will help support and maintain all the IT services that deliver CCOHS products and services to staff and clients.

If you’re excited about making a difference and being part of a culture that values innovation, professional growth, and your overall well-being, we definitely want you to read on.

About the Role
  • As a Service Desk Analyst, you will be the single and first point of contact for all IT support requests and incident reporting from internal clients and CCOHS employees.
  • Reporting to the Manager, IT Operations and Quality Assurance, you will provide exceptional customer care through ticket triage to all IT units, resolving first level break/fix issues, and fulfilling service requests in a timely manner.
  • You know how to work collaboratively with your team and other IT professionals to solve problems, provide input, and participate in related projects and change initiatives.

What You Have
  • College diploma or university degree in Computer Science.
  • At least two years of recent related experience providing helpdesk first-level IT support in an organization.
  • Microsoft technical certifications preferred (MCSA, MCSE etc.).
  • Completed or currently completing ITIL Foundations Certification.
  • Technical knowledge and ability to support desktop/laptop hardware and software.
  • Technical knowledge and ability to support printing devices (Printers, MFPs, Scanners).
  • Ability to support mobile devices hardware and applications (iPhone, Android).
  • Knowledge of and experience supporting Microsoft Desktop OS and applications, Active Directory, anti-virus and malware.
  • Knowledge of and experience working with Citrix Director and XenApp to assist and support Citrix users.
  • Experience with an ITSM tool, preferably ServiceNow.
  • Knowledge of and experience supporting Office 365.
  • Knowledge of and experience with SCCM.
  • Understanding of VoIP and analog phone line issues.

Who You Are
  • A supportive, respectful team member who provides guidance, treats others equitably, and thrives in an environment where new ideas and collaboration are encouraged.
  • An IT professional with the technical knowledge and experience to support and troubleshoot network connectivity issues.
  • An excellent communicator with strong problem-solving, troubleshooting, and analytical skills who connects well with stakeholders and clients.
  • A lifelong learner of leading IT best practices and trends.

Job Description

SY-133 Service Desk Analyst PDF [101 KB]

Salary

Within the range of

$53,862 to $67,328 (CCOHS-06) per annum.

Full-time, permanent, unionized position

Application Deadline

Wednesday, March 16, 2022

Quote File Reference Number: SY-133

Vacancies: 1

To Apply

If you are excited by this opportunity, we want to hear from you. Send us your application in confidence to ​jobs@ccohs.ca.

Attach resume as an MS Word or PDF document.

This competition is open to residents of Ontario only.

Conditions of Employment

Reliability Status security clearance

All employees are required to be fully vaccinated against COVID-19, and provide proof of being fully vaccinated unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act, and must attest to their vaccination status and, if requested, provide proof of vaccination.

Notes

Here at CCOHS, we promote work-life balance, encourage personal development, and foster respect, civility, and inclusion. For more reasons why this is a great place to work and information on our comprehensive benefits and federal public service pension plan, visit our Careers page.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact Human Resources at jobs@ccohs.ca. All information received in relation to accommodation will be kept confidential.

Note: This position is temporarily remote – future travel to facilities may be required. All resumes are maintained confidential and are kept on file for a period of six months.

We thank all applicants for their interest, however only those selected for an interview will be contacted.