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The position reports to the Manager, Training and Education Service Unit. The incumbent works closely with members of the Training & Education Services and General Health & Safety Service Units and Project Teams, as assigned. The incumbent is expected to participate in the planning of the Service Unit or Team activities, to ensure that s/he plays an active part in achieving the goals without causing work overload or imposing conflicting demands, including deadlines. S/he must adjust to frequently changing priorities and deadlines, and notify their Service Unit Manager and team lead(s) should time constraints or other challenges arise that require resolution.
The incumbent is accountable for completing work agreed to and assigned in monthly plans and annual business plans.
The position requires good knowledge of web, word processing and other software programs used in the creation, editing and quality assurance of e-courses, such as Microsoft Word and Excel and WinZip. A good knowledge of Clientele CRM software is also required. A good understanding of CCOHS’ enviroOSH Legislation Service and links to legislation is important.
The incumbent must maintain a good knowledge of the content, schedule and policies associated with CCOHS’ classroom courses.
The position requires good verbal and written communication skills.
The incumbent is one of several staff members processing content for e-courses. The incumbent follows procedures and standards to create e-courses and is expected to quality assure content to ensure accuracy.
When building e-courses, the incumbent must work around the limitations of the e-course authoring software, and/or make judgment calls when there is too much information for a page. This often involves changing the layout of the text and graphics on a page, or splitting material logically over two pages, which the incumbent usually does without consulting others. The incumbent is expected to notice typos, inconsistencies and awkward wording. S/he is expected to correct typos. S/he consults with the Bilingual E-learning Editor or e-course author before changing inconsistent content or awkward wording.
The incumbent is responsible for providing information about CCOHS’ classroom courses to potential participants, determining which course is the most appropriate for them, registering them, and ensuring that they pay the appropriate registration fee.
The incumbent monitors levels of registration for the classroom courses. If the number of registrants is very low or very high, s/he consults with the Service Unit Manager to confirm whether a course should be cancelled or registration closed.
When communicating with potentially expiring e-learning clients, the incumbent encourages the purchase of additional e-course seats and recommends other e-courses and/or alternate CCOHS products and services in order to retain the clients.
When proofreading legislation and standards documents, the incumbent is expected to correct typos and inappropriate tagging. If s/he encounters more complex problems, s/he will consult with the Coordinator, Information Projects for a solution.
The incumbent is expected to participate in the planning of the Training & Education Service Unit and assigned Project Team activities, to ensure that s/he plays an active part in achieving the Service Unit’s and Project Team’s goals without causing work overload or imposing conflicting demands, including deadlines. S/he must adjust to frequently changing priorities and deadlines, and notify the affected Service Unit Manager and Project Team leader should time constraints or other challenges arise that require resolution.
The Training & Education Assistant is responsible for building, editing and quality assuring assigned CCOHS e-learning programs. S/he is also responsible for administering registration and certificates for classroom course participants.
The Training & Education Assistant contacts clients and potential clients as assigned for outreach purposes. These may be expiring e-learning clients, e-learning clients in the middle of their usage period, past classroom course participants or potential clients.
The incumbent is responsible for responding to incoming phone calls and e-mails related to e-learning. There are well defined practices and procedures in place that the incumbent follows.
S/he is responsible for tagging and proofreading documents for inclusion in the Legislation/Standards/National Labour Operations services. Proofreading work of text processed by others is required and the incumbent must ensure data is accurate to maintain the quality and reliability of the Legislation product.
Physical Effort: S/he is responsible for tagging and proofreading documents for inclusion in the Legislation/Standards/National Labour Operations services. Proofreading work of text processed by others is required and the incumbent must ensure data is accurate to maintain the quality and reliability of the Legislation product.
Physical Environment: A high volume of work and precision is required. There is a potential for RMI due to the demand of processing content using a mouse, unless safe work procedures outlined are followed.
Sensory Attention: High concentration is required to develop, edit and quality assure e-courses and the various components that make up the e-course. Requires a great attention to detail.
Mental Stress: There are multiple production schedules to be met. Priorities and deadlines change frequently. When contacting expiring clients, the incumbent may have to deal with rude or unpleasant people on the phone or through e-mail. There is the potential for occurring, conflicting demands including deadlines, unless the Service Unit and Project Team planning process is followed.
Secondary school diploma and at least two years experience text processing, or an equivalent combination of education and experience.
Experience and good knowledge of e-course development software, audio editing software, as well as word processing, spreadsheet and client management software (e.g. Word, Excel and Clientele).
Excellent accuracy and attention to detail.
Ability to work in a team atmosphere.
Ability to communicate in both official languages is desirable.
Within the range of
$49,517 to $61,897 (CCOHS-06) per annum.
Sunday, February 10, 2019
Quote File Reference Number:
Please send cover letter and resume to firstname.lastname@example.org.
Attach resume as an MS Word or PDF document.
No phone calls or agencies please.
Note: All resumes are maintained confidential and are kept on file for a period of six months.
We thank all candidates for their interest; however, only those under consideration will be contacted.