e-Learning Quality Assurance and Production Coordinator (Bilingual) File Reference Number: TR-100

Through its services and products, CCOHS advances health and safety in Canadian workplaces, and the physical and mental well-being of Canadians.

The Education Services Unit provides a high quality and dependable service to fulfill the health and safety related education needs of Canadian workplace participants through:

The e-Learning Quality Assurance and Production Coordinator is responsible for the coordination of the production steps and quality assurance of English and French e-courses; advising course building staff on course design; troubleshooting issues; and quality control of translations.

The E-Learning Quality Assurance and Production Coordinator contributes to the work of the Service Unit by:

Duties

    • Proofreads and quality assures English and French e-courses. Reviews e-course content for accuracy to the intended message and ensures consistent occupational health and safety terminology is used throughout the course.
    • Approves and moves courses through the finalization stages to launch them live on the web.
    • (35%)
    • In consultation with the Manager:
      • Sets production schedules and priorities for English and French e-courses
      • Distributes work to e-course production staff
      • Monitors and reports on production
      • Assists Manager with ad-hoc reports, trends analysis, etc. as assigned
      • Identifies ways to improve efficiencies in the production process
    • (25%)
    • Assists e-Course Builders:
      • To meet target production deadlines by solving problems regarding layout and/or content, resolving technical issues with the software, and/or assisting with the building/editing of the e-courses.
      • By ensuring that process documentation for the Unit (e.g. e-Course Builders’ standard operating procedures, Quality Assurance standard operating procedures, etc.) is accurate and kept up to date.
    • Advises e-Course Builders and subject matter experts on best practices for online learning and how to present information in e-courses.
    • (15%)
    • Reviews all documentation relating to e-courses for translation. Prepares course-specific instructions for the Translation Bureau, referencing specific sources of terminology that should be used for the particular e-course. Reviews French translation of e-course content to ensure all components have been translated and are accurate to the intended message, and that appropriate technical terminology has been used and is consistent throughout the course.
    • (10%)
    • In consultation with the Manager, communicates directly with e-learning infrastructure partner regarding any building, launch and troubleshooting issues which may arise during e-course development and/or launch.
    • (5%)
    • In consultation with the Manager, communicates with external clients regarding content and presentation of materials in their customized e-courses.
    • (5%)
    • Other duties as assigned.
    • (5%)

Scope of Position

The position reports to the Manager, Education Services Unit.

The e-Learning Quality Assurance and Production Coordinator works closely with the e-Course Builders and members of the Client Services and Technical Services teams, as well as having contact with the external e-learning delivery partner.

The incumbent is expected to participate in the planning of the Service Unit or Team activities, to ensure that they play an active part in achieving the goals without causing work overload or imposing conflicting demands, including deadlines. They must adjust to frequently changing priorities and deadlines, and notify their Manager and team lead(s) should time constraints or other challenges arise that require resolution.

Know-How

The position requires:

  • Strong written and verbal communication skills in English and French to review/quality assure the content of e-courses and to communicate with team members and clients.
  • Strong attention to detail to ensure that e-course content is accurate to the intended message, free of typographical/grammatical errors and consistently uses the same occupational health and safety terminology throughout. Strong vocabulary, spelling and grammar skills in both official languages is required.
  • Thorough knowledge of the e-course production process and tools used by the e-Course Builders to build the e-courses (including audio recording/editing tools). Must be familiar with the tools’ capabilities and limitations, formatting options and techniques for displaying content.
  • Acts as the primary contact when the e-Course Builders have questions about the tool(s) and/or process. Maintains and, when required, develops the process documentation for the Service Unit (e.g. e-Course Builders’ standard operating procedures, Quality Assurance standard operating procedures, etc.)
  • Excellent organization, time-management, and work coordination skills to organize own work with varying priorities within deadlines as well as to assign work with varying priorities to e-Course Builders with deadlines (work assignment is done in consultation with the Manager.)
  • Sound knowledge of best practices for online learning and how to best present information in e-courses.
  • Sound knowledge of web browsers, word processing and other software programs used in the creation, editing and quality assurance of e-courses, such as Microsoft Word and Excel.
  • Strong interpersonal skills to communicate with tact, discretion, and diplomacy with CCOHS staff (particularly when providing feedback about their work to team members); with infrastructure partner(s) to request work/resolve technical issues; and with clients.
  • Familiarity with suite of CCOHS e-courses and other products and services to use as resources.

Problem-Solving

The position is expected to:

  • Identify issues with e-course content (flow, inconsistencies, clarity, grammar, etc.) – and to discuss and resolve these issues with the e-course authors/technical reviewers. The position is expected to fix minor typos and grammatical errors without consultation.
  • Problem-solve technical issues with the software, troubleshooting from known solutions. Escalate to infrastructure partner(s) for resolution when required.
  • Review French translations of e-course content and decide whether the translation is accurate and complete – i.e. ensure all components have been translated and are accurate to the intended message, and that appropriate technical terminology has been used and is consistent throughout the course (for example, by using other CCOHS products and services as a reference point). If the translation is incorrect, the position is expected to follow the appropriate course of action for amending the translation.
  • In consultation with the Manager, assign day-to-day scheduling of production activities to the e-Course Builders.
  • Provide recommendations to the Manager when priorities of course deliveries/production schedules conflict – recommending which courses to build and in which order.
  • Identify ways to improve efficiencies in the production/quality assurance process.

Accountability

The position is responsible for:

  • Maintaining and, when required, developing the process documentation for the Service Unit (e.g. e-Course Builders’ standard operating procedures, Quality Assurance standard operating procedures, etc.).
  • Assigning work to e-Course Builders, monitoring their work and following up on issues identified in their work when a pattern is noticed (e.g. consistently using a software component incorrectly).
  • Being the “go-to person” for e-Course Builders’ questions about the tool(s) and/or process.
  • Providing guidance to e-Course Builders and/or subject matter experts on best practices for e-course development.
  • Assisting the Manager with trends analysis and ad-hoc reports (e.g. number of courses to be converted to new format, number of courses citing specific legislation, trends on client feedback, etc.) as assigned.
  • Organizing their own work to adjust to frequently changing priorities and deadlines, and notifying the Manager should time constraints or other challenges arise that require resolution.

Working Conditions

  • Physical Effort: The employee works at a computer (keyboarding and mousing to read and reply to e-mail, prepare reports, review information, etc.) for the majority of the work day. The work is interspersed with non-computer based activity, such as reading, thinking, proof-reading, photocopying, filing. The employee has some control over the daily workload and has the opportunity to get up, stretch, and walk on a regular basis. Some stooping and lifting (or handling of light material) may be required
  • Physical Environment: The employee works at a desk and/or a computer workstation with a keyboard and a mouse for the majority of the work day. The workstation and desk are ergonomically set up with a wrist rest, mouse rest, document holder, task lamp, as required. The lighting meets standards and there are adjustable blinds on the windows as required. The building environmental controls meet general office requirements. A high volume of work and concentration is required. There is a potential for RMI due to the demand of meeting production deadlines using a mouse, unless safe work procedures are followed.
  • Sensory Attention: High concentration is required to edit and quality assure e-courses and the various components that make up the e-course. Requires a high amount of attention to detail. Active listening is required when interacting with team members, infrastructure partners and clients.
  • Mental Stress: There are multiple production schedules to be met on a regular basis. There can be numerous shifting and competing priorities. There can be a lack of control over the pace of work when client deadlines are changed unexpectedly and/or work must be done on a rush basis. Interruptions while concentrating during the QA of a course can be stressful. As the final authority to release courses publicly, there could be a risk of public criticism by releasing a course with errors.

Specifications

Post-secondary school diploma, preferably with a focus on adult learning principles, online course design (instructional design) and/or occupational health and safety.

At least two years’ experience in document/ online quality assurance and/or production role, or an equivalent combination of education and experience.

Experience and sound knowledge of online-learning production tools, navigating different websites, and/or audio recording/editing tools, as well as word processing and spreadsheet software is required. Must be comfortable learning new software.

Excellent accuracy and attention to detail.

Excellent communication skills, oral and written, as well as an excellent vocabulary and grammar and spelling skills in both official languages (English and French).

Excellent interpersonal skills to work in a team atmosphere.

Ability to communicate in both official languages is required.

Salary

Within the range of

$66,719 to $85,900 (CCOHS-08) per annum.

Permanent, full time

Application Deadline

Monday, May 11, 2020

Quote File Reference Number: TR-100

To Apply

Please send cover letter and resume to jobs@ccohs.ca.

Attach resume as an MS Word or PDF document.

Note: All resumes are maintained confidential and are kept on file for a period of six months.

Attaining reliability security status is a condition of employment for all CCOHS positions.

We thank all candidates for their interest; however, only those under consideration will be contacted.