e-Course Builder (1-Year Temporary) File Reference Number: TR-108

1. • Designs and builds interactive and engaging new e-courses of varying lengths (e.g. 2 to 30 minutes) using e-course building software. Lays out pages to incorporate text and images. Liaises with Graphics staff and subject matter experts to ensure that e-course images are appropriate. Incorporates voiceover files for e-courses generated from applicable technology.
   • (80%)
2. • Performs quality assurance activities at various stages of course development to ensure that the e-course meets CCOHS' standards – includes reviewing courses built by peers, reviewing audio files, checking links to legislation in e-courses, etc.
   • (10%)
3. • Other duties as assigned.
   • (10%)

The position reports to the Manager, Education Services Unit. The position will also work closely with the Manager, Public Health Partnership Service Unit whose team will be providing the content to be developed into e-courses.

The e-Course Builder works closely with the Bilingual E-Learning Quality Assurance and Production Coordinator, other members of the Education Services Service Unit, members of the Public Health Partnership and Client Services and Technical Services Service Units, as well as having occasional contact with the external e-learning delivery partner.

The incumbent is expected to participate in the planning of the Service Unit or Team activities, to ensure that they play an active part in achieving the goals without causing work overload or imposing conflicting demands, including deadlines. They must adjust to frequently changing priorities and deadlines, and notify their Service Unit Manager and team lead(s) should time constraints or other challenges arise that require resolution.

The incumbent is required to have strong knowledge of instructional design best practices to develop courses, ensuring the creation of engaging and creative courses.

The position requires good knowledge of e-course building software systems (e.g. Articulate 360) and voiceover generating technology, including their capabilities and limitations, formatting options and techniques for displaying content to develop interactive, engaging and accessible e-courses of varying lengths.

The incumbent is required to have good knowledge of web, word processing and other software programs used in the creation, editing and quality assurance of e-courses, such as Microsoft Word and Excel.

The incumbent is required to thoroughly learn and apply the standard operating procedures for e-course building used by the Service Unit, including how to implement accessibility requirements into e-courses being built. Knowledge of these standard procedures will also be applied when the incumbent quality assures course builds developed by other team members.

The incumbent has a great deal of interaction with both a variety of internal clients, and must have very strong interpersonal skills. Excellent written and verbal communication skills in both official languages is strongly preferred/required.

When building e-courses, the incumbent must work with the assigned e-course authoring software and/or make judgment calls when there is too much information for a screen layout. This often involves selecting or changing the layout of the text and graphics on a screen layout, or splitting material logically over multiple screens, which the incumbent usually does without consulting others in advance. The incumbent is expected to notice typographical errors (and fix them), as well as inconsistencies and awkward wording. They consult with the Bilingual E-Learning Quality Assurance and Production Coordinator or e-course author before changing inconsistent content or awkward wording. The built course is reviewed by others.

The incumbent is required to identify when the standard operating procedures to build a course have not been followed and identify them to the original course builder to fix. There is some judgment in deciding what type of variation from the standard procedures is acceptable or not.

The incumbent is also required to work with the audio generating software – fixing the wording in the text script to ensure that the software generates the correct enunciation of words.

The incumbent is responsible for building, editing and quality assuring CCOHS e-learning courses (including the audio component) in both English and/or French as assigned following the e-Course building standard operating procedures for CCOHS.

The incumbent participates in the activities of relevant Service Units and Project Teams by providing input and new suggestions on processes, procedures, and product development, as well was as client feedback on CCOHS products and services.

• Secondary school diploma and at least two years’ experience with instructional design principles and best practices, or an equivalent combination of education and experience.
• Experience with and sound knowledge of e-course development software (e.g. Articulate 360), audio editing software, as well as word processing and spreadsheet and software (e.g. Word, Excel) is strongly preferred.
• Excellent accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a team atmosphere.
• Ability to communicate in both official languages is strongly preferred.