Scheduled maintenance - Thursday, July 12 at 5:00 PM EDT
We expect this update to take about an hour. Access to this website will be unavailable during this time.
We consulted with our clients to prepare these Standards.
We are committed to ensure client satisfaction is met. In order to do so, client satisfaction surveys provide feedback to identify areas of improvement. Our goal is to measure performance against the service pledge attributes listed above.
Our results are reported in our annual Performance Report.
The costs of our programs are published in our audited financial statement in the Annual Report of the Council. Details of various programs are outlined in our performance report.
Questions or Complaints
We are committed to providing all of our clients with the best service we can. If you feel you have received unsatisfactory service or unfair treatment, please contact our Manager - Communications Services, or our Manager - Inquiries and Client Services. Your concern will be answered as quickly as possible - within five business days.