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COVID-19 Communication and Training

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Introduction

Communication and training are essential to help prevent the spread of COVID-19. Workers have the ‘Right to Know’ about potential workplace hazards, including COVID-19 transmission risks and how to protect themselves and others. Clients need instructions to understand what is required of them when visiting your workplace. Here are recommendations for how and what to communicate about COVID-19.

Tailor the communication and training to your workplace situation:

  • Use accessible formats and languages appropriate to your workers and clients, to make sure they understand the information provided.
  • There are many communication methods available to make sure that the information reaches your audience:
    • Worker e-learning, training sessions, and safety/toolbox talks
    • During client appointment registration (online or over the phone)
    • Websites, apps, texts, e-mails, social media platforms, blogs, etc.
    • Hardcopy mailing lists, newsletters, and local newspapers
    • Signs and infographics
    • Floor markings and barriers to show where people should walk and stand
    • Video slide displays
    • Verbal reminders from supervisors and staff
  • Choose visible locations such as at the front entrance, reception or waiting room, breakrooms, bulletin boards, washrooms, and at hand sanitizer dispensers.
  • Clearly mark furniture, equipment, and facilities that are closed.

Train your workers about COVID-19, including:

Visit the CCOHS ‘COVID-19 Health and Safety Planning for Employers’ and ‘COVID-19 Prevention for Workers’ for more information that can be included in worker orientation and training.

Make sure your clients and visitors are also informed about COVID-19 and how your workplace is responding to the pandemic:

  • Remind them to follow COVID-19 precautions such as wearing a mask, maintaining physical distancing, and performing hand hygiene.
  • Inform them that your policies, products, and services might be different than previously experienced or expected due to COVID-19.
  • Remind them to be considerate of your workers, other clients, and the environment (e.g., avoid littering used masks and wipes).
  • Consider preparing a COVID-19 information package for clients to read and acknowledge before they book services or arrive for an appointment.
  • Cooperate with external service providers to support their COVID-19 precautions, such as trades contractors, supply delivery services, and regulatory inspectors.

As the pandemic situation continues to evolve:

It is important that mental health resources and support are provided to all workers, including access to an employee assistance program, if available.

For further information on COVID-19, refer to the Public Health Agency of Canada.

Note that this guidance is just some of the adjustments organizations can make during a pandemic. Adapt this list by adding your own good practices and policies to meet your organization’s specific needs.

Disclaimer: As public and occupational health and safety information is changing rapidly, local public health authorities should be consulted for specific, regional guidance. This information is not intended to replace medical advice or legislated health and safety obligations. Although every effort is made to ensure the accuracy, currency and completeness of the information, CCOHS does not guarantee, warrant, represent or undertake that the information provided is correct, accurate or current. CCOHS is not liable for any loss, claim, or demand arising directly or indirectly from any use or reliance upon the information.

Document last updated August 12, 2021