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Good communication is more than just talking. It involves active listening, being genuine, and having empathy. As part of communication, active listening is a structured way of listening and responding to others. When actively listening, your attention is focused on the other person in an attempt to understand, interpret, and evaluate what they are telling you.The key is to communicate without judgment. In a workplace setting, you may collaborate with people to set individual, realistic performance goals, establish dates for giving feedback, and measure progress toward reaching those goals. These techniques will help create a more effective and positive working relationship.
Pay attention to:
Don’t forget that your tone of voice and body language are also part of the message.
Please see the OSH Answers on Mental Health - Having Courageous Conversations for more information about verbal and non-verbal communication.
Other tips include to:
Add a badge to your website or intranet so your workers can quickly find answers to their health and safety questions.
Although every effort is made to ensure the accuracy, currency and completeness of the information, CCOHS does not guarantee, warrant, represent or undertake that the information provided is correct, accurate or current. CCOHS is not liable for any loss, claim, or demand arising directly or indirectly from any use or reliance upon the information.