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Comply with the AODA Accessible Customer Service Standard training requirement with ease and confidence.

AODA Accessible Customer Service Regulation
Language: English | French

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Course Details

Course Description

The Accessibility for Ontarians with Disabilities Act (AODA) requires public and private sector organizations to comply with mandatory standards that remove and prevent barriers to accessibility for people with disabilities. AODA is the law, and the province is enforcing accessibility standards. The first set of standards to come into effect relates to customer service and affects organizations that provide goods and services to the public. All organizations with at least one employee performing customer service communications or duties are required to train staff on this standard.

Get ready with this online course designed to help your organization comply with the AODA Accessible Customer Service Standard training requirement. Learn to apply the requirements of the AODA Customer Service Regulation to your work environment so that you can provide accessible service to your customers.

Topics include:

  • Specific advice on interacting with persons with disabilities
  • Communication techniques
  • Assistive devices
  • Service animals
  • Support people

Interactive learning activities, self-testing and video clips help to illustrate and reinforce concepts. Upon finishing the course, you will be able to print a Certificate of Completion.

Average time to complete this course is approximately 45 minutes.

Target Audience

The accessibility standard for customer service applies to every designated public sector organization and to every other person or organization that provides goods or services to members of the public or other third parties and that has at least one employee in Ontario.



Delivery Method

This course is delivered as an online e-learning course. All you need is a computer, access to the Internet - and you are ready to go! This e-learning course is designed to help you learn at your own pace and in your own environment at your own convenience.


Registration for this course is provided online, or by contacting Client Services or calling 1-800-668-4284.


The AODA Accessible Customer Service Regulation e-learning course was developed in collaboration with accessibility experts from the Canadian National Institute for the Blind (CNIB), March of Dimes and The Canadian Hearing Society. AccessAbility Advantage, a joint venture between March of Dimes Canada and Quadrangle Architects Limited, led the content development and provides ongoing customization services. Vubiz Limited is the e-learning service provider.